Please refresh / wait for the base fabric choices & choices of customisation to appear before adding into the cart . Any questions/trouble, do WhatsApp us at 90083464 .

Please WhatsApp us at 90083464 after order is placed with payment to receive updates of your order.

Do note that for self-collection, orders will be ready to collect 1 hour after notifying you that order is done (Normal-Lead time 2-4weeks or Urgent Order 2-5days)

Items will be packed in a organza bag/transparent plastic unless adding ‘gift wrap’ in cart .

Gift Wrap
1 2

the21sew.com

Gift Wrap

$1.00 SGD
$1.00 SGD
Sale Sold out
Shipping calculated at checkout.
Which type of gift wrap ?

Items will be packed in an Organza/Transparent Plastic .

Unless opted for Gift Wrap :

- Normal Transparent Wrap + Ribbon (+$1.00)

- Box-Wrap + Ribbon + Customised Gift Card ($5.00)

- Hamper-Like Wrap <A base to support at the bottom> + Ribbon + Customised Gift Card ($12.00)

- Customised Gift Card ($1.50)

Store Policy

TERMS & CONDITIONS

The21sew reserves the right to amend these Terms & Conditions at any time without prior notice.
By purchasing from The21sew, customers agree to abide by all terms stated below.

⸻

PRE-ORDERS & HANDMADE ITEMS

Most of our items are on a pre-order basis.
All products are carefully handmade with full effort and love, specially for you.

Please be patient as crafting requires time.
Only place an order if you are comfortable with the waiting time and any unforeseen delays.
(Kindly check the lead time below before placing your order.)
We truly appreciate your understanding and patience.

⸻

EMBROIDERY PREVIEW (PDF)

For orders made via our website, please WhatsApp us at 9008 3464 with your order number to receive a PDF preview of the embroidery (before embroidery begins).

Please note:
• The PDF is only a draft for reference. Actual embroidery may vary slightly as this is not a printing service.
• For Appliqué Badge, Appliqué Font & Vinyl Customisation, inner fabric colours cannot be shown in the PDF.

⸻

BRAND TAG

All products will be made with our brand tag.
Requests for removal of brand tags are strictly not allowed.

⸻

LEAD TIME

Normal Orders:
2–4 weeks (excluding delivery period)

Urgent Orders:
2–5 working days (excluding delivery period)
Additional cost: +$5 per item

To select urgent orders:
• Add “Urgent Order” to cart.
• If only some items are urgent, please check out separately.
• If urgent and normal items are placed together, an additional shipping fee (+ $5 per trip) applies to dispatch urgent items first (unless self-collection).

Lead time starts only after order is confirmed via WhatsApp.

⸻

DELIVERY / SELF-COLLECTION

We do not provide normal mail. Delivery is via:

Courier:
Qxpress / Private Courier – +$5 per location
Delivery takes 2–3 days after completion
(Bulk orders may have different rates)

Self-Collection:
10 Jalan Hikayat Singapore 769855
(You will be notified when your order is ready.)

We do not accept customer-arranged courier services due to past issues.

⸻

PACKAGING

Standard packaging:
Transparent plastic bag / Organza drawstring bag

Optional upgrades:
• Transparent wrap + ribbon (+$1.00)
• Box wrap + ribbon + customised gift card (+$5.00)
• Hamper-style wrap + ribbon + customised gift card (+$12.00)
• Customised gift card only (+$1.50)

Add packaging options to cart before checkout.

Box wrap is only available for small items.
Medium bolster / medium pillow and above require hamper-style wrap.

⸻

MISSING DETAILS / TOP-UP

Top-up will be required if selected options incur additional costs.
(We will notify you accordingly.)

⸻

RETURNS & EXCHANGES

All orders are strictly non-refundable and non-exchangeable once payment is made.
No changes are allowed after payment.

Please double-check all details before checkout.

If there are defects (tear/hole) upon receiving the item (new, unused & unwashed within 7 days), please WhatsApp us at 9008 3464 and we will review the case.

We are not responsible for:
• Colour fading
• Fabric fluff / wear and tear

 

Care Instructions

CARE INSTRUCTIONS

Bedding Items

Case
Remove the case, turn it inside out and place it in a laundry bag.
Suitable for machine wash or hand wash.
Do not scrub hard, especially on the embroidery area, as this may damage the fabric.

Cotton Insert
Washable. Ensure it is completely dry before use.

Beansprout Husk Insert
Do NOT wash with water or detergent, as this will damage the husks.
Sun-dry only.
Recommended to sun-dry weekly.
Recommended to replace insert every 6–12 months.

Blanket / Mini Taggies Blanket / Bib / Drool Pad / Carrier Cover

Place in a laundry bag before machine washing.

Important Washing Notes

  • Do NOT use bleach, whitening agents or fabric softener.

  • Do NOT wash in high temperatures, as this will reduce softness.

  • Items with Minky fabric:

    • Machine wash in cold water only.

    • Heat will melt the fibres and cause loss of softness.

  • Avoid washing with other coloured clothing.

Towels

Cotton / Microfibre Towels
Do not mix with light-coloured clothing for the first few washes, as colour transfer may occur.
Colours will remain vibrant after several washes.

Wet Bag

Best to hand wash only.
Turn inside out and gently hand wash.
Do not scrub, as this may damage the waterproof layer.