FAQs
Do we have to make payment first?
Yes, as our item are hand-made customised item, we have to collect full payment before proceeding your orders.After payment made, there will be no changes/cancelling of any orders.
Are we able to view the PDF before embroidering?
What is the lead time?
Can I request for an icon that is not in our album?
Yes, Just google '__________Cartoon PNG' before sending us the link (in the comment box)
Is the insert & case separated?
Yes, insert & case is separated so you can change and wash the case frequently. Yes, so you can order extra case for changing.
I have my own insert, can i order the case only but in my own size?
Yes, you can customise your own size with an additional +$2 of small service fee on top of the price quoted .

Fabrics
Choose your base fabric of the items with up to 300+ different types of design .

Minky Fabric
You may add/upgrade to full minky fabric to your customisation items.
What is Minky Fabric ?
- Minky Fabric is known as plush fabric or microfiber fabric that is made from 100% polyester fiber that are knitted into fabrics .
-Minky Fabric is a version of super soft fleece fabric that often used in baby blankets/bedding/accessories .

Plain Fabric
Would you prefer a Plain Fabric base / add Plain Fabric to your customisation item ?
Else Plain Fabric would be the choice of Inner Applique Font Name & Inner Applique Badge Name colour.

Icons
What is an Icon ?
Our Icon is a embroidery character/symbol to add on to your customisation items.
Icons are usually embroidered on a plain fabric/minky fabric to be able to stand out its feature and colour.
Icons and name with embroidery are directly embroidered on the fabric

Requested Icon
Didn't found the ideal icon on our album?
Don't worry, you are able to request for icon that is not in our album (Additional charges applies)
Tap on the button to find out how to choose a requested icon.

Font Type
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.

Font Colour
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.

Types of Towel
We have 2 types of towel which is Microfibre Towel & 100% Cotton towel.