FAQs

Do we have to make payment first?

Yes, as our item are hand-made customised item, we have to collect full payment before proceeding your orders.
After payment made, there will be no changes/cancelling of any orders.

Are we able to view the PDF before embroidering?

Yes, You have to whatsapp us at +65 9008 3464 with your order code immediately after payment is made then we will send you a PDF.
(No changes to be made)
(Only those who have WhatsApp us with your confirmed order code)
(We will not send the PDF file if you did not WhatsApp us with your order number immediately after payment is made)
​*Please check the details especially the name on the PDF when we send the document over to you. Once confirmed (Even if we made a mistake in the name) , there will be no changes*
*Please note that it will not be 100% perfect compared to the PDF as we do not provide printing services*

What is the lead time?

Typically 2 to 4 weeks. We are able to expedite the order about 2 to 5 Days to be done with additional + $5/item
(Not inclusive of shipping time).
-Please note that there will be additional shipping charges <+$5/trip> to dispatch the urgent order items first (unless self-collection)
-Please check out separately if you have eg. 3 items but 1 item to expedite only.
Do WhatsApp us at +65 9008 3464 to let us know you would like to expedite your order , we will let you know if we are able to do so.

 

Can I request for an icon that is not in our album?

Yes, Just google '__________Cartoon PNG' before sending us the link (in the comment box)
*Please note that if the picture sent is not up to standard and unable to convert to embroidery, icon will automatically be changed to another similar icon*
*Do note that the colours will be different - Depends on our colour chart*
*Do note that it will not be 100% similar/ accurate as this is embroidery -not printing services- *

 

Is the insert & case separated?

Yes, insert & case is separated so you can change and wash the case frequently. Yes, so you can order extra case for changing.

 

I have my own insert, can i order the case only but in my own size?

​Yes, you can customise your own size with an additional +$2 of small service fee on top of the price quoted .
Send us your customised size at +65 9008 3464, we will quote you a price for the size.

 

 

Fabrics

Choose your base fabric of the items with up to 300+ different types of design .

Fabric Choices

Minky Fabric

You may add/upgrade to full minky fabric to your customisation items.

What is Minky Fabric ?

- Minky Fabric is known as plush fabric or microfiber fabric that is made from 100% polyester fiber that are knitted into fabrics .

-Minky Fabric is a version of super soft fleece fabric that often used in baby blankets/bedding/accessories .

Minky Fabric Choices

Plain Fabric

Would you prefer a Plain Fabric base / add Plain Fabric to your customisation item ?

Else Plain Fabric would be the choice of Inner Applique Font Name & Inner Applique Badge Name colour.

Plain Fabrics Choices

Icons

What is an Icon ?

Our Icon is a embroidery character/symbol to add on to your customisation items.

Icons are usually embroidered on a plain fabric/minky fabric to be able to stand out its feature and colour.

Icons and name with embroidery are directly embroidered on the fabric

Icon Choices

Requested Icon

Didn't found the ideal icon on our album?

Don't worry, you are able to request for icon that is not in our album (Additional charges applies)

Tap on the button to find out how to choose a requested icon.

Requested Icon

Font Type

Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.

Font Type & Choices

Font Colour

Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.

Thread Colour

Types of Towel

We have 2 types of towel which is Microfibre Towel & 100% Cotton towel.

Types of Towel & Choices