Store Policy
TERMS & CONDITIONS
The21sew reserves the rights to amend the terms and condition any time without notification. By purchasing from The21sew, the buyer has agreed to abide by the terms & conditions listed.
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Most of our items are pre-orders.
Our products are carefully handmade where we will put in our full effort specially for you.
Please be patient with us as there will be a required amount of time needed for crafting!
Please only purchase if you are comfortable with the wait and any unforeseen delay.
(Do check for the lead-time below before placing your order.)
We truly appreciate your patience.
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For orders made through the website,
Please kindly WhatsApp us at 90083464 with your order number to receive the PDF of the embroidery . (Before Embroidery)
-Please kindly note that the PDF is just a draft of the embroidery, please do expect that there will be some differences/ not totally perfect when embroidered on the product as we are not doing printing services.
-For Applique Badge/Applique Font & Vinyl Cutomisation, we are unable to show you the colour of the inner fabric in the PDF
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Products will be made with our brand tag
Requests of no brand tags are strictly not allowed.
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LEADTIME
Waiting time would be 2-4 Weeks (Excluding delivery time)
For urgent orders, you may wish to opt for the 'Urgent Orders' request(to be done within 2-5 Day, Excluding delivery time) with additional cost (+$5/Item).
-Simply add 'Urgent Order' to cart . (-Check out separately if you only want some of the items for urgent with additional charges. Please note that if normal lead time orders and urgent order items are placed together, there will be additional shipping charges <+$5/trip> to dispatch the urgent order items first, unless self-collection.)
*Leadtime will only commence once order is confirmed through WhatsApp.*
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DELIVERY / SELF-COLLECTION
We do not provide normal mailing. All delivery will be carried out through:
-Normal Courier (Qxpress or Private Courier) +$5/Location which would take 2-3 Days after orders are done.
*Delivery cost for Bulk Orders may differ*
OR
You may opt for Self-Collection at 31 Woodlands Horizon, #04-15B Singapore 737855.
(We will notify you after product is done and ready for collection.)
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We strongly do not accept courier service arranged by customer for collection, as we have encountered issues when customers used their own courier service.
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PACKAGING
Items will be packed in a Transparent Plastic Bag / Organza Drawstring Bag.
You may Opt for :
- Normal Transparent Wrap + Ribbon (+1.00)
- Box-Wrap + Ribbon + Customised Gift Card (+$5.00)
- Hamper-Like Wrap + Ribbon + Customised Gift Card ($12.00)
- Customised Gift Card ($1.50)
Simply just add the additional packaging in cart before checking out.
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Box-Wrap are only available for Small items.
Medium Bolster/Medium Pillow and above have to opt for Hamper-like Wrap.
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MISSING DETAILS / ADDITIONAL TOP UP
You will be required to Top-Up if you did not select the details that requires additional cost.
(We will let you know if there is any)
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RETURN OR EXCHANGE
All orders are strictly non-exchangable or refundable once payment is made.
All details are not allowed to be changed once payment is made.
(Please check the details before checking out)
If there are any tear/hole after receive (newly, unused/washed within 7 Days) ,
kindly WhatsApp us at 90083464, we will take the issue into account.
*We will not be responsible for any decolorisation/fluff*
![](http://the21sew.com/cdn/shop/files/D20AFB55-AC9F-4706-89BC-CDBBC07ADE8D.png?v=1651636638&width=1500)
Fabrics
Choose your base fabric of the items with up to 300+ different types of design .
![](http://the21sew.com/cdn/shop/files/6070AEF5-D705-4A63-9EA2-BC4316B43EA0.png?v=1651638946&width=1500)
Minky Fabric
You may add/upgrade to full minky fabric to your customisation items.
What is Minky Fabric ?
- Minky Fabric is known as plush fabric or microfiber fabric that is made from 100% polyester fiber that are knitted into fabrics .
-Minky Fabric is a version of super soft fleece fabric that often used in baby blankets/bedding/accessories .
![](http://the21sew.com/cdn/shop/files/1C5BB525-BF43-47AE-8605-D8145DDCD98E.png?v=1651640048&width=1500)
Plain Fabric
Would you prefer a Plain Fabric base / add Plain Fabric to your customisation item ?
Else Plain Fabric would be the choice of Inner Applique Font Name & Inner Applique Badge Name colour.
![](http://the21sew.com/cdn/shop/files/846BAEA3-66DC-47C1-B923-B66EDD37F475.png?v=1651641903&width=1500)
Icons
What is an Icon ?
Our Icon is a embroidery character/symbol to add on to your customisation items.
Icons are usually embroidered on a plain fabric/minky fabric to be able to stand out its feature and colour.
Icons and name with embroidery are directly embroidered on the fabric
![](http://the21sew.com/cdn/shop/files/39E264E8-6014-403D-A666-4CEA5796C495.png?v=1651641330&width=1500)
Requested Icon
Didn't found the ideal icon on our album?
Don't worry, you are able to request for icon that is not in our album (Additional charges applies)
Tap on the button to find out how to choose a requested icon.
![](http://the21sew.com/cdn/shop/files/7104755D-548C-468D-852A-FECBDD93743E.png?v=1651641330&width=1500)
Font Type
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
![](http://the21sew.com/cdn/shop/files/A4F51FCB-3C84-44B6-8E1C-26C01B7C984C.jpg?v=1647337893&width=1500)
Font Colour
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
![](http://the21sew.com/cdn/shop/files/18195F10-8F09-4E1E-A378-E14147263360.png?v=1651641330&width=1500)
Types of Towel
We have 2 types of towel which is Microfibre Towel & 100% Cotton towel.